Refund policy

Last updated: October 28, 2026

14-day money-back guarantee

You can get a full refund of any payment — a plan, a monthly renewal or a credit pack — within 14 days of the payment, no questions asked.

How to ask for a refund

• Use the link in the receipt email from Paddle, or go to paddle.net and look up your order; or
• email us at with the email address you paid with.

Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle handles returns and refunds; the money goes back to the payment method you used.

After a refund

A refunded plan ends, and the credits that came with a refunded payment are removed from your account.

After 14 days

Payments older than 14 days aren't refunded, including for part of a month, unless the law where you live requires it. You can cancel your plan at any time so it doesn't renew; it keeps working until the end of the period you paid for.

Credits for failed AI jobs

Separately from refunds: whenever an AI job fails, the credits it used come back to your account automatically.